Just purchased Turbo Tax 2025 for MAC system. It does not open on my MAC OS. Can't get anyone on phone.

[twylajvanb]

I need an answer to my question. You are billing me $75.97 for something I now find out won't work on my iMac.

[DoninGA]

See this TurboTax support FAQ for requesting a refund of the purchase from TurboTax - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

[Keithwatso]

I have a new iMac, latest OS, desktop version of TurboTax 2025 (just purchased at Costco) doesn't load on it.

I have tried multiple times. 

I have used TurboTax in the past and have not had problems.  

I am on hold with TurboTax toll-free for > a half-hour. 

You buy your troubles. I wish I hadn't bought TurboTax. 

[CaddyGrn]

Same problem here.  I purchased TT2025 Home & Business from Amazon, downloaded the software (I think it downloaded) had to also download some other software so it will "work" on a Mac... the only thing I get is a loop to go to Intuit, sign into my account, and then all sorts of other junk from Intuit pops up.  Nowhere to type in my serial number for the purchase I just made.  I have used TT on a PC for years with no problem.  This is extremely frustrating!  I feel your pain.

[MonikaK1]

Please see this article for all of the Mac OS and other requirements for tax year 2025 if you haven't already, to ensure that your Mac meets all of the requirements for this year. 

If you get to the screen that asks for your "keychain", it is asking for the password that you set for access to the computer.

In the alternative, if your device can't run TurboTax Desktop, TurboTax Online is a browser-based option that works regardless of the specific macOS version. 

In addition, for the best experience, ensure your browser (Safari, Chrome, Firefox, or Edge) is updated to the latest version. Chrome generally works well with Mac. Clearing cache and cookies often helps as well.

If you have tried all of the troubleshooting steps offered and are still unable to install your product, please click here for information to contact TurboTax customer support.

@DoninGA 

@twylajvanb 

@CaddyGrn 

@Keithwatso 

[oxfordfam]

I'm having the same issue...TT won't load on my mac and says I need a software update.  I don't, i'm running Ventura 13.7.8 which is the latest update, and have plenty of memory.  Any assistance would help.  The 800 number the chat bot gives me has me on hold now for 35 mins. 

[DoninGA]

@oxfordfam The minimum system requirements on a Mac for the 2025 TurboTax desktop editions is macOS Sonoma 14 or later

TurboTax website for Windows and Mac requirements - https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements/

If you wish the TurboTax online editions are available - https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/

See this TurboTax support FAQ for requesting a refund - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

[baldietax]

@oxfordfam 13.7.8 is the latest for you that OS your HW can take, but OS 13 is out of support as of Nov i.e. your HW is also out of date and Apple won't allow you to upgrade past 13.  The latest OS is 26 (now following calendar years so it went 14,15,26 after 13 - see https://support.apple.com/en-us/109033).  You'll stop receiving updates from Apple and other third parties like Adobe, MS 365... and Intuit, they don't support Turbotax on unsupported OS versions.

If/when you consider upgrading, Mac minis are a pretty powerful solution you can plug into 3rd party monitors for a flexile setup.

[jrysdon]

Did you ever get an answer or does it just not work on a Mac?

[jrysdon]

Same problem, 2 hours with Tech support and they are suggesting a refund as the best solution. So people, if it doesn't work, it won't ever work and you should simply request a refung.

[jrysdon]

Same problem, 2 hours with Tech support and they are suggesting a refund as the best solution. So people, if it doesn't work, it won't ever work and you should simply request a refung.

[jrysdon]

Tried all this and same problem, 2 hours with Tech support and they are suggesting a refund as the best solution. So people, if it doesn't work, it won't ever work and you should simply request a refund.

[jrysdon]

Same problem, 2 hours with Tech support and they are suggesting a refund as the best solution. So people, if it doesn't work, it won't ever work and you should simply request a refund.