Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
mkfoge
New Member

Just ordered/bought 2016 TT Premier for download. Also got charged for TT Deluxe. How can I get this fixed?

 
1 Best answer

Accepted Solutions
xmasbaby0
Level 15

Just ordered/bought 2016 TT Premier for download. Also got charged for TT Deluxe. How can I get this fixed?

This is the public user forum.  No one here can access your account or authorize any sort of refund for you.  You can make your request with Customer Support.  Use the word ”billing” instead of the word “refund.”

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available Monday-Friday from 5 a.m. to 5 p.m. Pacific time.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

View solution in original post

2 Replies
xmasbaby0
Level 15

Just ordered/bought 2016 TT Premier for download. Also got charged for TT Deluxe. How can I get this fixed?

This is the public user forum.  No one here can access your account or authorize any sort of refund for you.  You can make your request with Customer Support.  Use the word ”billing” instead of the word “refund.”

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available Monday-Friday from 5 a.m. to 5 p.m. Pacific time.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
mkfoge
New Member

Just ordered/bought 2016 TT Premier for download. Also got charged for TT Deluxe. How can I get this fixed?

I've tried about 5 times now. It keeps disconnecting me before I actually talk to anyone.
Dynamic AdsDynamic Ads
Privacy Settings
v