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kippes
New Member

Just downloaded turbotax 2018. It will not update on my iMac, but there are no updates available??

 
1 Reply
VolvoGirl
Level 15

Just downloaded turbotax 2018. It will not update on my iMac, but there are no updates available??

Sorry your Mac is too old.  You need to use the Online version.
Mac System Requirements     
https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software

You can't apply the Desktop CD/Download purchase to Online.  You have to pay for Online separately.  You will have to get a refund for the Desktop program.  Then you can use the Online web version.  Or try to upgrade your Mac or find another computer to install it on.  The CD has both Windows and Mac programs on it.

Or Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact

They might give you a service code to use the online version.
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