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randyeckerson
New Member

Just downloaded deluxe. get error this on launch: Turbotax cannot be opened because of a problem. Process: TurboTax 2017 [1304] OS Version: Mac OS X 10.10.5 (14F2511)

 
3 Replies
DoninGA
Level 15

Just downloaded deluxe. get error this on launch: Turbotax cannot be opened because of a problem. Process: TurboTax 2017 [1304] OS Version: Mac OS X 10.10.5 (14F2511)

The TurboTax software for tax year 2017 only supports Mac OS X v10.11 or later (64-bit required)

See this TurboTax support FAQ for the Mac minimum system requirements - https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software

Go to this website to request a refund of the software purchase - https://support.turbotax.intuit.com/forms/refund-request.jsp

If you do not want to or can update your OS then you can use the TurboTax online editions - https://turbotax.intuit.com/personal-taxes/online/

MX5Bob
Level 2

Just downloaded deluxe. get error this on launch: Turbotax cannot be opened because of a problem. Process: TurboTax 2017 [1304] OS Version: Mac OS X 10.10.5 (14F2511)

So, Intuit screws Mac users again. They keep trying to get me to go back to Quicken, which I ditched several years ago because of an update that was three steps backward.
willandharry
New Member

Just downloaded deluxe. get error this on launch: Turbotax cannot be opened because of a problem. Process: TurboTax 2017 [1304] OS Version: Mac OS X 10.10.5 (14F2511)

totally agree
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