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You cannot transfer information from one account to another account. You won't be able to enter prior year returns into the 2021 Online . If the 2021 program asks for any 2020 information you can enter it manually. If you want to e-file you will need your 2020 AGI.
If they used Turbo Tax online can't they give you your account log in information? You have to log into the same account to transfer.
Or did they use the Turbo Tax Desktop program? They should be able to give you the .tax2020 file to transfer into 2021.
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