It won't let me file until I enter a state, zip and phone number. I live outside the USA, don't have a state, zip or US phone number. So therefore I can't file ...

[Critter]

https://ttlc.intuit.com/community/account-updates/help/how-do-i-enter-a-foreign-address-in-turbotax/...

[alecmce]

Sorry, I should have been more clear. I can enter a foreign address, but then I get to the "Max Benefits" page - which I have already paid for and now can't remove it - and it says I need to enter a State and Zip Code. But I can't, because I don't have them. And apparently, I can't remove Max Benefits...  so I can't file. It's like Catch 22, and utterly infuriating. I had to file an extension because I didn't know what to do about this, and now my extension is quickly running out...

[Critter]

FAQ:   "ShippingInfoModel" Error When Paying For TurboTax Online

Some customers have reported issues paying for TurboTax fees by credit/debit card with the MAX Assist & Defend bundle selected.

Depending on the situation, they may see one or more of the following error messages.

• shippingInfoModel.zip(value: ) size must be between 2 and 14;
• shippingInfoModel.state(value: ) size must be between 2 and 2;
• shippingInfoModel.firstName(value: ) size must be between 2 and 20;

Workaround

This is caused when the MAX bundle is in the order and there are issues with the information entered in the Personal Info section. This can happen in the following situations:

• You have a foreign mailing address entered, but are paying with a U.S.-based credit/debit card
• The first name you've entered is only one letter

This can be resolved by temporarily changing your information under Personal Info, then changing it back before filing your return. If you have a foreign address, enter the U.S. billing address for the card you're trying to use. If you have only one letter as your first name, change this to your full first name, as shown on your social security card.

1. Click on the Personal Info tab at the top
2. Make the necessary changes to your personal Information
3. Click the File tab at the top and click Start next to Step 1
4. Continue to pay for TurboTax Online
5. Continue through the interview until, in Step 3, you've signed the consent form for MAX Assist & Defend
6. Return to Personal Info and set your mailing address back to the correct address, as described in steps 1-3, before transmitting your return

If you've followed the above steps and you continue to get the error message, it can be resolved by removing the MAX Benefits from your order, which will allow you to file.

Note: If you choose to remove the MAX bundle and file, you will not be able to order it later.

SLN97214

 Answered by TurboTax FAQ to this question

[Critter]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Support can also be reached during business hours by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax