It says box 15 is incorrect, whenever it’s not. ho...
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briannalea-03
New Member

It says box 15 is incorrect, whenever it’s not. how do i fix

 
2 Replies
KatrinaLO
Intuit Alumni

It says box 15 is incorrect, whenever it’s not. how do i fix

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.  

Clear Cache:  https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135  

Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Also, try refreshing your browser and even try using a different browser if the issue persists. If none of these resolve the issue, please contact Customer Support for further assistance.

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VolvoGirl
Level 15

It says box 15 is incorrect, whenever it’s not. how do i fix

Box 15 on a W2?  What state?  If you don't have any withholding in box 17 then leave boxes 15, 16 & 17 blank.

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