It’s saying “owe” instead of “refund”, why?

[Anonymous]

we can't see your return so these are only guesses.  your withholding didn't cover your income taxes.  you made a mistake in entering something.     the best that can be sugeested is you compare '18 and '19 returns.    still not statisfied.  upgrade to live so a CPA can review your return  or take it to a pro with your tax documents.