It is stating you are not entitled to efile one or more fomsets. What does this mean?

[ginamaustin]

I filed a w-2 and did a side gig as self employed. Not sure if this is what is causing a issue

[MichelleLO]

 Some of the forms that are required for your tax return may not be available yet. If that is the case, the program will not let you e-file. You can check the status of form availability in the below TurboTax FAQs:

• IRS forms availability table for TurboTax individual (personal) tax products
• State forms availability table for TurboTax individual (personal) tax products

[ginamaustin]

None of these forms on this list that aren’t available apply to my situation. So that cannot be it 

[CarissaM]

Did you check to see if the form is listed as unsupported for e-file within your return? Not all forms are able to be done via e-file. 

Please click here to read about reasons you may not be able to e-file. 

If you need additional assistance, please click here to contact customer service. 

[ginamaustin]

Yea I did and that’s not the case. I decided to go to HR block. Had no issues whatsoever and my taxes have been efiled thru them. Spent money with turbo just to have this issue. You lost a customer because of your glitchy system. The entire time I was inputting them in your system it was nothing but a issue with errors that your system kept generating when I answered questions right the first time.  It didn’t give me peace of mind so I’m glad this happened. Because with the mistakes your system kept making I’m sure I would’ve gotten audited. It actually put my w2 in twice. For no good reason. I had to clear out and start over two different times with all the issues it was giving me.