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richter-ashley19
New Member

It is saying i have not filed taxes with turbo tax before, and that is wrong. I filed 2018 for sure and so many other years... what do i do?

 
2 Replies
VolvoGirl
Level 15

It is saying i have not filed taxes with turbo tax before, and that is wrong. I filed 2018 for sure and so many other years... what do i do?

That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

Critter
Level 15

It is saying i have not filed taxes with turbo tax before, and that is wrong. I filed 2018 for sure and so many other years... what do i do?

You have to sign onto your online account using the exact same user ID you used to create the account.

 

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

 

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

 

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

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