Additional added fees may be due to
any add-ons you may have selected while completing your return. The $39.99 fee is the pay-with-your-refund option
(also known as Refund Processing) rather than choosing to pay your fees with a
debit or credit card. The FAQ below can give you more information. https://ttlc.intuit.com/replies/6424619
If you selected to have your TurboTax
fees deducted from your federal fund, there could be an additional fee for the
processing.
You can view a breakdown of your
TurboTax charges by signing in to your online return. Once you have signed in
and selected to continue your return, select Tools from the My Account
drop-down list in the upper right corner.
In the pop-up window, select My Fees
to get a breakdown of your TurboTax charges.
You can remove any add-ons before you
pay by selecting the individual add-ons you are not interested in.
If you want to remove your Premium
Services, you need to do so before completing your order (but you don’t need to
clear and start over). Also, just changing your payment method to a credit card
won't automatically remove these services.
Please see the below TurboTax FAQ to
learn more about removing fees:
https://ttlc.intuit.com/replies/3625003
Please see the below FAQ for contacting
TurboTax Support:
https://ttlc.intuit.com/questions/3401489
When contacting TurboTax Support,
please use the website during business hours. The call option will not be
available outside of those business hours.
If you need assistance with any type
of refund for fees, use the keywords billing issues and not refund.
Submit your question during business
hours and use the option for call to speak directly with a
TurboTax agent.
Support can also be reached on
Facebook at the page below:
https://www.facebook.com/turbotax/
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