Is TurboTax Deluxe charged more than once?

[xmasbaby0]

When you use Online TurboTax, you get one return per fee.  Each return needs its own account and user ID.   If you use the same account and user ID for a second return, you overwrite the first one and lose it forever.

When you use Desktop TurboTax, which you install from a CD or download to your own hard drive, you can prepare and e-file multiple returns for the cost of the software.  You can e-file up to 5 Federal returns—more if you mail the additional ones.  If you have multiple returns to prepare for family members, Desktop is more cost effective.

Desktop --unless you specifically buy federal  Deluxe only from a retailer-- will include the software for one specific state.   You can prepare as many returns for that state as the number of federal returns you prepare.  E-filing state returns is an extra fee which can be avoided by printing and mailing the states.   Additional--other--state software is an additional fee for the software.

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[Aking0319]

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Total charges$78.   ?

I owed federal taxes so I didn’t use the option to take $ out of my refund why was I just charged $78?

[xmasbaby0]

@Aking0319 We cannot see which software version you used.

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund

[bjhite1]

I was charged $70 twice for TurboTax 2025 - once on November 5 and again on November 6.  Can you help?

I would like a refund of $70, and then I would like to be notified which Turbo Tax purchase I should use for 2025 taxes.

Thank you,

Betty Hite

[VolvoGirl]

Are you on the Advantage auto-renewal plan?   You might have 2 accounts or have 2 items listed it in.  

You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product.  Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.

How to cancel Turbo Tax Advantage

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

If you missed the cancelation deadline for this year's TurboTax product, simply wait until you receive your download, then submit an online refund request within 60 days of receiving your product.

If you still got charged after you cancelled you might have another account.  First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address.  Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery