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If you owe child support or back taxes your refund can be offset. TurboTax never knows about offsets to your refund. You can check to see if there is an offset for you:
You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.
https://turbotax.intuit.com/tax-tips/tax-payments/who-can-garnish-an-income-tax-refund/L7cPPzDyc
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