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You do not understand a critical fact--TurboTax does not issue your refund, or receive your refund from the IRS. TurboTax does not TOUCH your tax refund. Your tax refund comes from the IRS or your state--not TurboTax. TurboTax does not mail it to you, direct deposit it--nothing. Only the IRS or your state control the issue of your refund.
If you chose to have your TurboTax fees deducted from your refund, then it goes through a third party bank. That bank removes the TurboTax fees and then sends the rest of the refund to you.
"the irs said you guys recieved it on the 11th." If the IRS issued the refund to the third party bank:
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
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