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Scout03
New Member

Is there a way to file my returns after entering in my refund/payment info if the continue button won't go away?

When I enter in my payment information, I keep getting stuck in a loop and being brought back to the same screen telling me to press continue.
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2 Replies
CatinaT1
Expert Alumni

Is there a way to file my returns after entering in my refund/payment info if the continue button won't go away?

Some customers are experiencing issues when trying to file but are looped back instead of being able to proceed and file.  We are currently investigating this issue. We will notify you once the program is updated.

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JotikaT2
Employee Tax Expert

Is there a way to file my returns after entering in my refund/payment info if the continue button won't go away?

Let us know if you are still having issues.  I would recommend updating your software and trying again.  

 

  • If you are using TurboTax Desktop, please log into your program and select Online, Check for updates in the top menu.
  • If you are using TurboTax Online, please log out of the program, clear your cache, and then log back in.  This should allow you to proceed with transmitting your return.

@Scout03 

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