The "live" experts are seasonal employees, so there is no telling if your expert from last year is working with TT this year. You do not get to "pick" your expert. One will be assigned to you when you enter some information about the kinds of income etc you will be putting into your tax return.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**