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flower18
New Member

Is anyone having trouble transmitting their return after correcting rejection error R0000-504-02. Using Home & Business Desktop?

Is anyone aware of a glitch in the system? I have updated TT and nothing seems to work. Any infor is appreciated.
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2 Replies
DawnC
Employee Tax Expert

Is anyone having trouble transmitting their return after correcting rejection error R0000-504-02. Using Home & Business Desktop?

What is the current status of your return?  How do I check my e-file status?  After you e-file your return, it's considered "pending". After the IRS processes your return, it'll either be accepted or rejected.    If you are still having trouble transmitting the return, please contact TurboTax Support.  

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maglib
Level 11

Is anyone having trouble transmitting their return after correcting rejection error R0000-504-02. Using Home & Business Desktop?

@flower18 

IF you have a California/Trust Returns (541/1041): This error frequently impacts business/trust returns. If a manual update does not work, it may require waiting for a new patch to be released by TurboTax.  You can e-file your federal, print and mail the CA return.  Note it is because CA is late in finalizing forms which then need to be updated by TT tech.  If that is not the case, try the following:
  • Try running Turbotax as Administrator if using desktop
  • CHECK INTERNET/BROWSER: Clear cache/cookies, or try a different browser.
  • All TT files must be on your C: drive, not on thumb drives.REVIEW FORMS by Go to "REVIEW" tab to see if specific forms are still listed as unavailable and not finalized.
  • Check Form Errors: Go to Forms Mode in TurboTax Desktop and check for red exclamation points, which indicate incomplete information.
  • RUN SMARTCHECK
  • Disable Security Software: Temporarily turn off antivirus software (e.g., Norton) and VPNs, then try updating/filing again. Even if TurboTax says it is up to date, disabling security software and relaunching can sometimes trigger a necessary, overlooked update.  If you know how to just allow a program through your antivirus, you can look at programs recently blocked and just allow them through, often an issue with security software.
  • Manual Update: Within TurboTax, go to the "Online" menu and select "Check for Updates". This should be done after you disable the antivirus, as the antivirus may be blocking the updates erroneously.
  • Reinstall: If the above fails, uninstall TurboTax and reinstall it using your download from the official TurboTax account.
  • If all else fails, print and file by mail.  You may be able to e-file fed, unselect state.

**I don't work for TT. Just trying to help. All the best.
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