I believe the only account number IRS had this time around was the closed account Turbotax used to remove fees from refunds before remainder of refund sent to taxpayer. Granted the IRS probably played a small part in this as well. Turbotax should rectify the situation like H and R Block is doing. They stand to lose many customers by sitting on there hands and doing nothing. Nobody wants a tax preparer that won't go the extra mile when it's needed especially if you pay for their service. I am disgusted by the very poor level of customer service shown so far.