Is anyone else not seeing a menu to access account settings and support in the mobile app? I am using a iPad. This issue started on 3/26 and continues to be a problem.

mitcheljanderson · ‎March 29, 2026

CatinaT1

Is there an update to the app that needs to be applied? You could try uninstalling and reinstalling.

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MJAnderson

I considered that but there is not an update in the Apple App Store. I did update the app a couple days prior when it was required and it wasn’t an immediate issue. The issue started a few days later.

I’m a bit afraid to uninstall not knowing what app data might be affected. I may finish up my taxes in a browser, and investigate further afterwards.

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Is anyone else not seeing a menu to access account settings and support in the mobile app? I am using a iPad. This issue started on 3/26 and continues to be a problem.