If you are trying to use the Free Edition and
it is trying to upgrade or adding extra charges the TurboTax FAQ below will
explain what those add-on charges are as well as help with taking them off if
you decide you do not want to pay for those upgrades. Missing
dollar amounts may be caused by a refund offset. This is when the government
applies part or all of a taxpayer's refund towards the taxpayer's past-due
income tax, child or spousal support, student loans, or state unemployment
compensation debts.
If this happens, you should be getting a
letter from the government explaining why you didn't get the entire refund. You
can also get this information by looking up your refund at the IRS Where's My Refund page.
Finally, the government may have made a
correction to your tax return, resulting in a lower (or higher!) than
anticipated refund. Again, you'll get an official explanatory letter when this
happens.
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