IRS says my information doesn’t match their records.

[levaundraj04]

everything was entered correctly, my w-2s and everything. this is my second attempt trying to file using turbo tax and having issues with my refund. i still haven’t even recieved my 2023 refund.

[DoninGA]

What is the error you receive when trying to e-file the 2024 tax return?

If it is being rejected for the 2023 AGI, then enter a 0 zero) for the 2023 AGI as the IRS may not have your 2023 AGI in their database.

For the 2023 tax refund -

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

What is the status of the 2023 tax return on the TurboTax website?

What is the status of the 2023 federal tax refund on the IRS tax refund website?

[xmasbaby0]

How long ago was your e-file accepted?  

You may need to be more patient with a system that is overwhelmed, and give some more time for the IRS to begin processing the millions or returns they have just begun to accept.

https://turbotax.intuit.com/tax-tools/efile-status-lookup/ 

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.  

Your federal refund amount is on line 35a of your Form 1040

https://www.irs.gov/refunds

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

And for your 2023 refund----what does it say in your online TT account?  Does the account say your 2023 return was accepted?  Or does it say something else like "rejected", "printed," or "ready to mail?"

 If it says “Rejected,” “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

If you realize now that your return was not e-filed successfully, then you will need to file it by mail.  E-filing is permanently closed for past year returns.  You will need to print the return, sign and date it in ink, and mail it in.

[AnnetteB6]

If you are seeing a rejection code or error message from the IRS, please share more details so that someone can try to help.

If you did not receive your 2023 tax refund after successfully electronically filing your return, then you should contact the IRS for assistance.  

First try using this link with the IRS:  Where's My Refund?
 

Or, call the IRS at 800-829-1040 to get information about your 2023 refund status.

@levaundraj04