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IRS doesn't acknowledge a 2023 tax year TurboTax filing and I'm no longer a TurboTax customer. What do I do next?

 
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4 Replies

IRS doesn't acknowledge a 2023 tax year TurboTax filing and I'm no longer a TurboTax customer. What do I do next?

DID YOU E-FILE?

 

Did you e-file?   Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”

 

 

When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.

 

Check your e-file status:

 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

 What does it say in your account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”

 

If you discover or realize that your e-file was rejected, you will need to print it, sign and date it in ink, and file it by mail now, since e-filing is closed for returns for tax year 2023.

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

IRS doesn't acknowledge a 2023 tax year TurboTax filing and I'm no longer a TurboTax customer. What do I do next?

Well this certainly gives me the impression it was accepted by state and federal governments:

Screenshot 2025-11-18 at 2.29.50 PM.png

Confirmation emails:

Screenshot 2025-11-18 at 2.32.53 PM.png

 


https://turbotax.intuit.com/tax-tools/efile-status-lookup/

This just shows me a login page no matter ho many times I login and revisit the page. Do I need to have a current TurboTax product to view this tool? I'm finding it very challenging to get anything done in here without having a current subscription.

Screenshot 2025-11-18 at 2.35.11 PM.png

 

IRS doesn't acknowledge a 2023 tax year TurboTax filing and I'm no longer a TurboTax customer. What do I do next?

Print it out and mail it to the IRS.  There should be an Electronic Postmark page in the pdf (probably near the end) that says the date and time when the IRS Accepted it.   What is the problem with the IRS?  They don't show  you filed or they haven't sent a refund yet?  Did you get a letter from the IRS?  

IRS doesn't acknowledge a 2023 tax year TurboTax filing and I'm no longer a TurboTax customer. What do I do next?

OK......So it does appear your tax file was accepted.

 

The next question is...exactly what do you mean by:

"IRS doesn't acknowledge a 2023 tax year TurboTax filing....

______

What acknowledgement are you referring to?

Did they send you a letter saying

1)  That you didn't file taxes for 2023?

or perhaps

2)  That you didn't actually pay the final balance of your taxes due that year?

3)  or something else?

___________________

Certainly, if you click on the link to download a PDF of that year's tax file, that PDF will have a form in it "Electronic Postmark Report" down in the list of IRS forms  (you might have to hunt thru the forms, but it's after the Filing Instructions and U.S. Averages)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

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