In an email it said, Your expert just sent you a new message about your return. To check your messages & respond, sign in to your TurboTax acct. Logged in. Don't see it.

mrmarks965 · ‎January 29, 2026

No inbox. No alert or message icon to select on. Where are the messages located?

CatinaT1 · ‎January 29, 2026

Here are some TurboTax Help Articles:

How do I send/view messages from my expert?

How do I connect with a tax expert in TurboTax Live?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

sueandjeff1981 · ‎April 2, 2026

No help.

Received an email to review messages, no expert assigned, no way to review the "message" from my expert...very frustrated and disappointed in TurboTax, your customer service and any ability to fix my issues. John (tax expert) I spoke to on the phone tried last night and I almost think the message may be from him. No way to verify I cannot get to messages.

Expert does your taxes

Do it yourself

Resources

Support

In an email it said, Your expert just sent you a new message about your return. To check your messages & respond, sign in to your TurboTax acct. Logged in. Don't see it.