Impossible to Reach a Human Being at TurboTax Support

[s1n1s1n1]

Why do you make it so difficult for your customers to speak to a human being to ask questions about potentially-fraudulent TurboTax software?

[ee-ea]

You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[xmasbaby0]

What do you mean by "potentially fraudulent?"   Did you purchase the software from a questionable source--like a "too good to be true" seller on the internet?   

[s1n1s1n1]

Oddly enough, it was actually from Walmart.com but it was from one of their marketplace sellers, which I didn't notice, frankly. I will be more careful next time. I notified Walmart and they've already provided a refund and they're pursuing the matter further. When I checked the key on Intuit, it had already been used multiple times, according to TurboTax support, to whom I eventually got through after many failed attempts. When I contacted TurboTax those first few times, none of the categories applied to the issue and I wasn't able to reach a person for quite some time. I was "disconnected" several times while I was in the queue. Perhaps I was impatient but my frustration grew after the disconnects. Perhaps it was due to the timing with it still being too close to April 15th, albeit after. Nevertheless, all of this started when I noticed their download link was questionable and I took it from there.