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Importing Fidelity - We couldn’t auto-fill your return

I continue to have issues that I revie the error message "We couldn’t auto-fill your return" when I try to upload my Fidelity 1099 forms through connecting with Fidelity. All seems to go well. TT connects with the Fidelity site, import the documents, but when moving forward, this error message appears. Same as I try to drop the pdf's that are saved on my hard drive.

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2 Replies
CatinaT1
Employee Tax Expert

Importing Fidelity - We couldn’t auto-fill your return

Helpful TurboTax Articles:

If you received a "Success" message but your data hasn't appeared in TurboTax, it is likely due to recent browser security updates regarding Local Network Access.

 

To fix this you need to allow TurboTax to securely retrieve your data through your browser settings:

  1. Locate the View Site Information icon (the "tune" or "lock" icon) on the far left of your address bar, just before the URL.
  2. Find Local Network Access in the dropdown menu.
  3. Toggle the switch to ON.
  4. Refresh the page and attempt your import again.

What do I do when my data isn't imported into TurboTax Desktop even though it says successful import...

If permissions aren't the issue, one of the following factors may be at play:

  • Brokerage Delays: While most forms arrive by January 31, many brokerages delay Consolidated 1099s (like the 1099-B) until mid-February due to complex reporting requirements.
  • Availability: Your brokerage must specifically "release" the import file to TurboTax. If it isn’t ready, we recommend checking back.
  • Connection Blocks: Active VPNs or aggressive Anti-Virus software can occasionally block the import feature between your bank and TurboTax. Try disabling them temporarily or switching to a different browser.
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Importing Fidelity - We couldn’t auto-fill your return

I went through all these settings and it did not resolve the issue. I was on the phone with TT, and they could not solve the issue. Now entering manually :(

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