Importing documents into TurboTax

[poncho_mike]

I've been a TurboTax user for a long time.   I recently received all of my 1099s, so I started by importing 1099C from multiple accounts into TT.  When I went to the dividends section and enter "update", instead of showing me a summary that I can check, it gives me a long list of everything from Charles Schwab, with each saying "Needs Review".  When click on Review, it takes me back through the import process.  So far I've imported for Dividends, for Interest, For Sales, etc.  I've done multiple imports, but it has yet to show me a list of the individual entries, it just takes me back to the import cycle.  

Should I just delete all of these and do an import?  This is very confusing.  I've always been able to import once and then review what I've imported.  

[MonikaK1]

Once you have imported your documents, and you see that the information is in TurboTax, you should still review the entries just to be certain all of the information imported matches your statements. You can go over the items labeled as "Needs Review" without importing again. 

If you find any errors or missing data, you can either delete the previously imported form, or you can choose to just edit individual items if your review of the corrected form only shows a few changes.

See this help article for information about fixing import errors.

[trainboyd]

Hey Poncho,

I had the same problem. Any 1099-DIV or -INT that it imported with $0.00 in Box 1, did the same thing when I clicked Review. I called for phone support, shared my screen, and went around and around a couple of times until the agent understood what the problem was. Then he told me to just delete those entries.

The other forms that had some positive number actually did show the data when I hit Review. The agent asked me, "Is that data correct?" I asked him, "How do I tell?" He said, "Look at the document from your financial institution and see if the numbers are the same." 

The problem is that TurboTax doesn't show the account number the information pertains to, so I have to go through all my accounts and see if I see those numbers anywhere. I don't know what to do about the entry with numbers I don't see in any of my documents. There used to be a "Show imported documents" command, but I don't see it this year. 

It is very frustrating that with all the work that goes into creating this program every year, that they don't catch problems like this. All my suggestions from previous years have fallen on deaf ears, too. 

[poncho_mike]

I also contacted Turbotax about this, and they explained that it was the way a 1099-Composite was generated and imported.  So if you get a 1099-Composite, if it has a 1099-INT and 1099-DIV section, it imports that data with $0.  If it had shown a $0 in the field, I would have understood it, but the instructions were not clear.  I'm not sure the software updates are an improvement over what it was last year.