Im not happy i paid to file my taxes with deluxe but unable to e-file

[Mammabear_19]

Idk why there was even a option to put payment down if I wasn't aloud to efile in at all. I would like the 79$ refunded back since I can't efile. Has someone else had any similar issues and can lead me in the right direction?

[ee-ea]

Your payment was rejected when the filing was rejected.

[Mammabear_19]

No your wrong. Here's the screenshot of it just from alil ago.

[xmasbaby0]

Not sure what you mean by "not allowed to e-file."   Did your e-file get rejected?   What happened?

If it got rejected, tell us the rejection message so we can help you fix it and re-file.

Or if you somehow cannot e-file for some other reason we do not know about, your fee was not for e-filing.  Your fee was for using the software to prepare your tax returns.   The fee is the same whether you e-file or mail it in an envelope.

You can have a conversation about that with customer support.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number