Im having an issue finalizing my taxes. Im on the last steps. 1 is review your order 2 is you're refund info. It keeps making me do step 1 and 2 over and over.

[kenneth-alcorn87]

It says everything is good to go but it won't let me go to step 3 for sign and file. Not sure what to do.

[kentcox44]

Im having the same issue. I’ve tried on the app, and 2 different browsers. No luck. 

[MonikaK1]

If you find that you are "stuck" in the Review process and/or the program is not forwarding to the next step:

• Check your Internet connection
• Try logging out of TurboTax, and using another browser. Chrome or Firefox generally work well.
• Try clearing your cache and cookies
• Restart your device

If after trying these steps you are still having trouble, be sure that you addressed all of the issues identified in Review. If you have tried all of the troubleshooting steps offered and the program still won't advance, please click here for information to contact TurboTax customer support.

 [Edited 01/26/26| 2:11pm PST] 

@kenneth-alcorn87

@kentcox44

 (edited)