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If TurboTax charged me to file my taxes but wasn't suppose to so they sent me a check

How do I request a replacement check if the original check is missing/lost.?
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2 Replies

If TurboTax charged me to file my taxes but wasn't suppose to so they sent me a check

You will have to contact TurboTax support.  Use the key words Billing Issue when contacting support.


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

If TurboTax charged me to file my taxes but wasn't suppose to so they sent me a check

TT has no control over this and  no one on this public forum can help you with this either. 


All of the information about the settlement payments is on the settlement web site. Note the following statements from that web site.

"Consumers to Receive Payments Automatically, Without Filing a Claim"

"The settlement is being administered by a third-party administrator, please do not contact Intuit [TurboTax] with questions."

You should also look at the 
Common Questions on the settlement web site.


The checks are being sent by the settlement administrator, not by TurboTax.


You will only get a check if you are a "Covered Consumer" as defined in the settlement agreement. Most TurboTax users are not Covered Consumers. Here is the definition of "Covered Consumer" from the settlement agreement.

"Covered Consumer" means any individual, or individuals if a joint return was filed, who in Tax Years 2016, 2017, or 2018 was (1) eligible to use an Intuit IRS Free File Product; (2) began his or her tax returns using a TurboTax Free Edition Product; (3) was informed that he or she was ineligible to use a TurboTax Free Edition Product; (4) subsequently paid to use a TurboTax Paid Product, and (5) had not used the Intuit IRS Free File Product in a previous tax year.

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