You are posting from Premier Live--which provides live help from a CPA. Did you upgrade without noticing?
Thanks for the reply. I wasn’t able to use TT last year, but I knew that you could contact a CPA for an extra fee. This year I did not see where it cost anything extra. It made me think it was now included in the price. I did use the help feature but it never said when I started a chat that it would cost extra.
I saw this in Help: “TurboTax Help and Support: Access to a TurboTax specialist is included with TurboTax Deluxe, Premier, Self-Employed and TurboTax Live; not included with Free Edition (but is available as an upgrade).”
I’ve used TT for years (except last year) and I’ve never heard of TurboTax Live or wasn’t aware of it. At any rate, it should have notified me when I clicked on Live Help that there would be an additional fee.
Also, in all the years I’ve been using TT, I have never been able to use a coupon for one reason or the other. It’s almost like they don’t want to give me a break in the price!
Just putting a page up front of how the pricing is for each edition along with the extra costs when you first sign in would be succinct and helpful!!
The statement you quoted is for TurboTax help and is available to anyone who is not using Free Edition. That is for a "TurboTax specialist." That is not the same as TurboTax Live, however; i.e., the CPA/EA on-demand tax help during return preparation and a return review prior to filing.
Have you already paid? If not, you can remove TurboTax Live prior to doing so.
See these FAQs about the Live feature and how to remove it prior to paying, if you didn't want it.
FAQ: What is TurboTax Live?
FAQ: How do I remove Live?