If payment with credit card is selected Turbo Tax jumps back two levels and I cannot go to filing. what is the solution?

deglaise · ‎June 4, 2019

TurboTax jumps back two levels when I choose my credit card to pay money I owe Turbo Tax. This problem keeps from e-filing. What is the fix?

JeanneLO · ‎June 4, 2019

We recommend you log out of TurboTax and clear your cache and then log back in.

Here is how you clear your cache:

https://ttlc.intuit.com/replies/3302272

If that does not solve the issue and you are using Windows 10 some of the buttons are not working properly for some users. Please see this for more information and how to solve the issue.

https://ttlc.intuit.com/replies/6549824

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**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

JeanneLO · ‎June 4, 2019

We recommend you log out of TurboTax and clear your cache and then log back in.

Here is how you clear your cache:

https://ttlc.intuit.com/replies/3302272

If that does not solve the issue and you are using Windows 10 some of the buttons are not working properly for some users. Please see this for more information and how to solve the issue.

https://ttlc.intuit.com/replies/6549824

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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If payment with credit card is selected Turbo Tax jumps back two levels and I cannot go to filing. what is the solution?