If I paid for Tubo Tax at Sam's Cub, what info do i enter to prove so?

mzo2l · ‎April 2, 2020

VolvoGirl · ‎April 2, 2020

Sorry you can't apply the Desktop purchase to the online version. They are separate things and don't talk or sync to each other. You can move your online return to the Desktop program without paying for online so you don't need to start over.

Did you install the program on your computer?

xmasbaby0 · ‎April 2, 2020

You are posting from online Deluxe---so did you use the wrong software? The license code for the desktop software you purchased at Sam's is only for desktop (CD/download) TurboTax. We are seeing some users who do not understand that, and they use online by mistake. The license cannot be used for online software. You have to download the desktop software you paid for, update it and open the program from your own computer to use it for your tax return.

You can switch the data to the software you paid for:https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

xmasbaby0 · ‎April 2, 2020

If you need more help

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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If I paid for Tubo Tax at Sam's Cub, what info do i enter to prove so?