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PSaleh
Returning Member

If I paid for basic help with TurboTax and haven't received any of the help I need, How can I stop TurboTax from taking from my return?

 
2 Replies
VolvoGirl
Level 15

If I paid for basic help with TurboTax and haven't received any of the help I need, How can I stop TurboTax from taking from my return?

xmasbaby0
Level 15

If I paid for basic help with TurboTax and haven't received any of the help I need, How can I stop TurboTax from taking from my return?

It looks like you asked a question in June about how to file with self-employment income and received a reply that explained how to use Free File ----did you not qualify?   What software did you use that did not provide help---and what help did you seek?   We do not see any other questions posted here in the user forum from you.   Did you try to get help from customer support?    

 

Did you e-file your return yet?  Or pay?   

 

 

If you qualify to use it, there is another full-featured free version of the software:

Try Free File: 

You qualify if your income was $39,000 or less, or $72,000 or less if active duty military, or if you qualify for Earned Income Credit

https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program

 

 

Note:  If you do not qualify to use Free File then you will have to upgrade to Deluxe or higher in the paid versions of the software.   

 Online Deluxe $60  State software $50

 

 

Or—-Use this IRS site for other ways to file for free

 

https://apps.irs.gov/app/freeFile/

 

 

 

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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