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charity_alise
New Member

If I know I filed with Turbo as 1040 and paid for it, how do I locate my AGI, when none of my ID's are recognized?

 
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Accepted Solutions
mesquitebean
Level 15

If I know I filed with Turbo as 1040 and paid for it, how do I locate my AGI, when none of my ID's are recognized?

Perhaps you haven't found all your User IDs.   You can also download a free tax return transcript from the IRS website, but it's closed for maintenance until Tuesday.

Did you use Online TurboTax for your 2015 return?  If you used the desktop (CD/download) version, then it would not be in an online account.

Look for multiple accounts this way.   To get a list of your User IDs and recover account access, you can use the tool at the link below.  If you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If you still haven't found your 2015 return after all that, here's how to reach TurboTax Customer Support when they reopen on Tuesday:

FAQ:  How do I contact TurboTax?

https://ttlc.intuit.com/questions/3401489


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1 Reply
mesquitebean
Level 15

If I know I filed with Turbo as 1040 and paid for it, how do I locate my AGI, when none of my ID's are recognized?

Perhaps you haven't found all your User IDs.   You can also download a free tax return transcript from the IRS website, but it's closed for maintenance until Tuesday.

Did you use Online TurboTax for your 2015 return?  If you used the desktop (CD/download) version, then it would not be in an online account.

Look for multiple accounts this way.   To get a list of your User IDs and recover account access, you can use the tool at the link below.  If you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If you still haven't found your 2015 return after all that, here's how to reach TurboTax Customer Support when they reopen on Tuesday:

FAQ:  How do I contact TurboTax?

https://ttlc.intuit.com/questions/3401489


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