You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.
Sorry you can't apply the Desktop CD/Download program purchase to the Online version. They are separate prices and work different. You can move your online return to the Desktop program without paying for online so you don't need to start over.
You need to install the program on your computer and move your online return to the Desktop program. To continue in the desktop version see this…….
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).