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Whether you owed tax due or received a refund last year is irrelevant in terms of needing your 2024 AGI. You have an AGI either way. It is on line 11 of your 2024 Form 1040.
Where do I find my AGI?
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947
Your 2024 tax return shows your 2024 Adjusted Gross Income (AGI) If you filed a joint return then the AGI is the same for each of you.
Form 1040 line 11
If entering the amount from your 2024 tax return does not work, then try entering “0” instead. If that does not work and you still cannot e-file, then print, sign, and mail your tax return.
You can get a free transcript of your past return from the IRS:
https://www.irs.gov/individuals/get-transcript
Note: If you filed late or amended your return, your correct 2024 AGI may not be in the system.
https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online
Note: If you mail your federal return, you will also need to mail your state return. You will not be able to e-file your state return.
The adjusted gross income is required for identification for e-filing. This can be found on your Form 1040, 2024, line 11. If you are unable to find that you can get it from your IRS Transcript.
If your tax return has been accepted you might also be able to access your transcript from the IRS.
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