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bethash99
New Member

If I cannot get to my forms and only get a spinning wheel, how can I talk to someone live for help? I have cleared my cache, restarted computer, & tried other browsers.

 
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1 Reply
SharonD007
Expert Alumni

If I cannot get to my forms and only get a spinning wheel, how can I talk to someone live for help? I have cleared my cache, restarted computer, & tried other browsers.

You have to choose TurboTax Live when you begin your tax return, or you can select it as you are preparing your return.  To select TurboTax Live:

 

  1. Launch TurboTax
  2. Select Live Tax Advice at the top of your screen
  3. A panel will appear on the right where you have the option to upgrade to TurboTax Live.

 

 

 

 

For more information on TurboTax Live, review File confidently, with experts by your side.

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