I would like to speak with an agent

[comas194]

I was charged for direct deposit

[DoninGA]

There are no charges for direct deposit.

What you are probably referring to the $40 charge for choosing the option to have the TurboTax account fees paid from the federal tax refund.

See this TurboTax support FAQ for removing the pay with refund - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/remove-pay-refund...

[xmasbaby0]

No,  you were not charged for direct deposit.  You misunderstood.    If you chose to pay your TurboTax fees by having those fees deducted from your federal refund instead of paying with a credit or debit card before you filed, you agreed to "refund processing" by a third party bank.  That bank receives your refund from the IRS, takes out the amount you owe to TurboTax, keeps the $40 refund processing fee for itself, and sends the rest of the deposit to your account.  The way to avoid that fee is to pay before you e-file.  You can pay with a credit or debit card before you e-file and have direct deposit of your refund.

How can I see my TurboTax  fees? 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons     (BEFORE you e-file) :

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund

[SharonD007]

You can't request a callback from this forum but you can contact TurboTax by following the instructions in the TurboTax article What's the TurboTax phone number?