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Intuit (the makers of TurboTax software) announce on or about 10/20/2025 that TurboTax 2025 in any form (online or download) must be used with Windows 11. It is regrettable, but whomever told you was incorrect.
The download to upgrade from Windows 10 to 11 is fairly straightforward.
Do a search in Google for "Upgrading from Windows 10 to 11" and you will get plenty of advice on the best way to do it.
Also See: How does the end of support for Windows 10 affect my TurboTax Desktop experience? This explains how to either switch to Online or upload Windows 11 to your laptop.
You can contact TurboTax Customer Support using this link: Turbo Tax Customer Support.
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