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bevcu777
New Member

I was just charged $69.99 for 2016 software. However, it's incompatible with my computer.

I received the message: You have Mac OS X 10.7.5. The application requires Mac OS X 10.9 or later. I tried updated, but it won't allow me to. Can I get refunded?

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I was just charged $69.99 for 2016 software. However, it's incompatible with my computer.

You can use this online refund request form:

https://support.turbotax.intuit.com/forms/refund-request.jsp

Or if you have trouble with that form, here's how to speak to TurboTax Support by phone:

You can use the form at the link below to schedule a call back, or it may provide a number.  Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

https://support.turbotax.intuit.com/contact

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