I was double charged after I paid $74.36 on 11/8/2017

[Chuckc5]

I paid $74.36 on 11/8/2017 for a download of Turbotax Deluxe.  I just finished my 2017 return and was asked to pay $39.99 for the federal and $36.99 for the state for a total of $76.98.  The payment I made of $74.36 should be the proper amount.  Please help straighten this out give a phone number so I can talk to a live person.  Thanks  

[mesquitebean · Accepted solution]

It sounds like you purchased desktop software and then mistakenly prepared your return at the Online website.  Those are 2 different products.

Your download version was more fully-featured than the Online Deluxe version you ended up using.  The download version has no form limitations, and has Forms Mode for viewing/editing of forms during preparation.  And it can prepare multiple returns.

You will need to talk to TurboTax Support and tell them what happened.

If you are an Advantage member (annual subscription), log into your Advantage account and scroll down past the FAQ links.  Near the bottom of the page you should find a special Advantage phone number to directly contact Customer Support.

If you are not an Advantage member, use the form at the link below to schedule a call back, or it may provide a number.  Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

https://support.turbotax.intuit.com/contact