I was charged for the Deluxe and I did not want that. I don’t know how and why I was charged. We’ve never used deluxe. I would like a return for the deluxe please.

emt21 · ‎June 1, 2019

Sharmaine · ‎June 1, 2019

You must have upgraded from Free as I see you are using the Deluxe Edition. You can downgrade if you have not paid. If you paid you will need to speak with an agent. These Turbo Tax FAQs will provided the steps.

Can I downgrade to a lower-priced version of TurboTax Online?
https://ttlc.intuit.com/replies/3288495
Please see this Turbo Tax FAQ will show you the best way to reach an Agent.
https://ttlc.intuit.com/replies/3300041

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I was charged for the Deluxe and I did not want that. I don’t know how and why I was charged. We’ve never used deluxe. I would like a return for the deluxe please.

I was charged for the Deluxe and I did not want that. I don’t know how and why I was charged. We’ve never used deluxe. I would like a return for the deluxe please.

Unlock tailored help options in your account.

Get more help

Do you have a TurboTax Online account?

I was charged for the Deluxe and I did not want that. I don’t know how and why I was charged. We’ve never used deluxe. I would like a return for the deluxe please.

Do you have an Intuit account?

I was charged for the Deluxe and I did not want that. I don’t know how and why I was charged. We’ve never used deluxe. I would like a return for the deluxe please.

Unlock tailored help options in your account.

Get more help

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