I was charged for my 2022 TurboTax renewal in November but it does not show in my account

[thiunivers99]

I was charged for my 2022 TurboTax renewal in November but it does not show in my account Billing and shipping info, so I cannot download my 2022 TurboTax desktop program.  I did not receive an email receipt or a CD this year.

[DoninGA]

Contact TurboTax support for this issue.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[thiunivers99]

Apparently I have 2 TurboTax accounts and my automatic renewals are attached to my old account.  I have requested 3 times through your automated web page to update the email on this old account so I can actually log into it. The email associated to that old account is not working any more (I moved away from that area 7 years ago), but my requests keep getting declined because I my not know all of my old account information any more.  So how do I recover this old account, or have it merged with my current account so I can receive my CD at my new address?

[ChondelLO]

For information on how to recover an account, please visit the help article below.

Account Recovery Request for your TurboTax Account - Intuit