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jason-nikowitz
New Member

I was charged $74.36 on 11/8/17 but cannot figure out why.

I have no idea why this charge occurred. I have received no emails from Intuit or Turbo tax, and the timing seems odd for tax related charges. Does anyone know what this could be?  One suggestion was a pre-order for the next year, but I can't find any evidence I've received that pre-order (or that I ordered it in the first place.)
1 Best answer

Accepted Solutions
DoninGA
Level 15

I was charged $74.36 on 11/8/17 but cannot figure out why.

Did you sign up for the Advantage program after completing the 2016 tax return using the online editions?  If so, you would be receiving the TurboTax desktop software each tax year in November.  See this TurboTax support FAQ for Advantage subscription information - https://ttlc.intuit.com/questions/1901320-how-can-i-find-out-if-i-have-a-turbotax-advantage-subscrip...

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

You will need to contact TurboTax support for any billing issues.

Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Note - TurboTax support is closed on Friday, November 10, for Veterans Day.

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1 Reply
DoninGA
Level 15

I was charged $74.36 on 11/8/17 but cannot figure out why.

Did you sign up for the Advantage program after completing the 2016 tax return using the online editions?  If so, you would be receiving the TurboTax desktop software each tax year in November.  See this TurboTax support FAQ for Advantage subscription information - https://ttlc.intuit.com/questions/1901320-how-can-i-find-out-if-i-have-a-turbotax-advantage-subscrip...

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

You will need to contact TurboTax support for any billing issues.

Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Note - TurboTax support is closed on Friday, November 10, for Veterans Day.

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