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cheryl19721972
New Member

I was charged 120. And mine was suppose to be free how can I get my 120 back?

it was already efiled and accepted so I feel turbotax should pay me the 120.00 back?
3 Replies
xmasbaby0
Level 15

I was charged 120. And mine was suppose to be free how can I get my 120 back?

You can have that discussion with customer support.   It sounds like you used and filed with Deluxe.  

 

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

 

 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
fanfare
Level 15

I was charged 120. And mine was suppose to be free how can I get my 120 back?

why did you pay #120 for a free service?

Next time visit IRS website and find truly free federal filing there.

DoninGA
Level 15

I was charged 120. And mine was suppose to be free how can I get my 120 back?

See this TurboTax website for refund policy information for the online editions - https://ttlc.intuit.com/community/charges-and-fees/help/does-your-unconditional-60-day-money-back-gu...

 

You may use the TurboTax Online software without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay or register for the Services.

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