Ok ... if you already purchased a download look for it here :
Try using this link to retrieve your download:
<a rel="nofollow" target="_blank" href="
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download">https://sho...>
If it doesn't show up there, you may have more than 1 account (user ID) and signed into the wrong one. To get a list of your User ID's and recover accounts, you can use the tool at the link below. If you have more than 1 email address, you should run the tool on each one.
NOTE: Before running the tool, log out of all Intuit accounts including this user forum. Then clear your browser Internet cache, close your browser, then reopen it, and go to:
<a rel="nofollow" target="_blank" href="
https://myturbotax.intuit.com/account-recovery">https://myturbotax.intuit.com/account-recovery</a>
If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "I don't know my email address or User ID", and it will look you up by SSN and other parameters.
Once you have all your User ID's, then try each one at the download link I provided above.
If you still can't find it after all that, you can phone TurboTax Customer Support. Here's how to be assigned a phone number to the proper department during the business hours shown below (it will not display when they are closed). Read all the steps first.
1) Go to <a rel="nofollow" target="_blank" href="
https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>
2) Choose the product platform you are using.
3) Ask a question or keywords without quotes, and Submit.
4) On next page, skip the suggested articles if they don't help.
5) Scroll down, and you should be able to enter the Support module to get a phone number. (That will be grayed out when they are closed).
