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If you had the fees withheld from the federal refund it goes from the IRS to the processing bank to your bank ... trace the money ... did the IRS release it ? If so did they release it all ? If so check with the processing bank to see if more than the processing fee & TT fee was withheld ... FYI ... all the processing banks talk to each other so if you owe one of them they can all collect for each other.
Check the IRS : https://www.irs.gov/Refunds
Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/
Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx
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