I'VE TRIED 4 TIMES TO FILE WITH NO RESOLUTION ! WILL YOU PLEASE NOT FILE AGAIN AND REFUND MY PAYMENT?

[Opus 17]

If you are using Turbotax online, your fee pays for preparation as well as e-filing.  If you can't e-file for some reason, print your returns and mail them to the IRS and your state.  E-file blockages come from the IRS and Turbotax can't guarantee that everyone will be able to e-file.

Since you can download and print full copies of your return after payment, no refunds are granted.  Otherwise you could pay, print, and file by mail, then ask for a refund, and end up getting your taxes done for free.  There's no way for customer support to know if you printed copies or take those copies away from you. 

[stevenalanshapiro]

you dont say that  the IRS does not guarantee E-file in your advertisement. You take the fee and do not want to give credit, bad news!