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I’ve made several entries into It’s Deductible over the past 3 months. Each time I log out it says my donations have been saved. Now I can’t find them. Where are they?

I use the same user name and password each time. 

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Level 15

I’ve made several entries into It’s Deductible over the past 3 months. Each time I log out it says my donations have been saved. Now I can’t find them. Where are they?

Try using a different browser.

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Level 15

I’ve made several entries into It’s Deductible over the past 3 months. Each time I log out it says my donations have been saved. Now I can’t find them. Where are they?

Try using a different browser.

View solution in original post

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New Member

I’ve made several entries into It’s Deductible over the past 3 months. Each time I log out it says my donations have been saved. Now I can’t find them. Where are they?

I am having the same frustration with the entries!!  Over the past I have made entries.  I use Chrome as my browser.  I just now tried it on Edge?  Still nothing there.  I am using a different computer, but it should still be there when I sign in to my account???

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Level 15

I’ve made several entries into It’s Deductible over the past 3 months. Each time I log out it says my donations have been saved. Now I can’t find them. Where are they?

Be sure you are using this link.  Bookmark it for future use.

https://turbotax.intuit.com/personal-taxes/itsdeductible/

 

At the page use the button "Start ItsDeductible".   Do not use the Sign In button, which is for TurboTax.  You'll be signing in on another screen.

 

If your previous donations are missing, you may not be in the right account.  Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

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New Member

I’ve made several entries into It’s Deductible over the past 3 months. Each time I log out it says my donations have been saved. Now I can’t find them. Where are they?

Thanks I will give this a try and let you know!!  😃