I've been using turbotax 2023 for about a month, Today it won't open, it hangs up after the screen "OK, we know it ...", How can I get it to open?

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

Also, make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

[shinnick-dan]

I'm using the desktop version.  I've used it for the last two months.  Today it won't load.  As I said in the original question "it hangs up after the screen "OK, we know...".  It seems to shut down and stop loading after a few seconds.  The FAQ for desktop does not address this.  Do you have other ideas?

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[shinnick-dan]

Thanks for the number.

I solved the problem by doing a manual update.